ALTRUCARE welcomes compliments, suggestions, concerns and complaints. Feedback helps us improve. You will be treated fairly and respectfully, and you will not be disadvantaged because you raise a concern.
How to contact us
You can contact Jyoti Sharma by phone on 0451 904 402 or email ndis.altrucare@gmail.com. Tell us if you would prefer a particular communication method or need an interpreter, advocate, family member or other support person involved.
Anonymous and supported complaints
You may raise a concern without giving your name, although this can sometimes limit our ability to investigate. You can ask an independent advocate or trusted person to help you. We will respect privacy and only share information with people who need it to address the matter or as required by law.
What happens next
- We will listen and record the issue appropriately.
- We will acknowledge the complaint as soon as practicable.
- We will assess risks, take any immediate safety action and investigate fairly.
- We will keep you informed and explain the outcome and any improvement action, where appropriate.
- If you are dissatisfied, you may request an internal review or contact an external body.
External complaint options
You can complain directly to the NDIS Quality and Safeguards Commission. You do not have to complain to ALTRUCARE first.
For complaints about an NDIS plan, access or funding decision, contact the NDIA on 1800 800 110. For privacy concerns, see our Privacy Policy.